It’s a sobering thought that while most of the investment goes into the core product – the building, the exhibition, the audio visual – it’s often the ancillary components that are as big an influence on customer satisfaction
As Chair of the Galway International Arts Festival, I am a mix of emotions! On the one hand, I am delighted with the phenomenal success of sell out shows, stunning reviews, standing ovations; On the other hand I am saddened it is all over …
I recently completed an interesting project for a client – evaluating the customer journey in competing businesses…
In the thick of the December frosts and early starts on my travels around the country, I booked a night in Aherne’s in Youghal on my way from Clonakilty.
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